BA Computer Crash: Passengers Face Third Day of Disruption at Heathrow

British Airways IT crash: Chaos at Heathrow after passengers face third day of disruption

We are extremely sorry for the huge disruption caused to customers throughout Saturday and understand how frustrating their experiences will have been.

LONDON (CNN) - British Airways travelers are enduring a third day of disruption on Monday, a national holiday in the United Kingdom, thanks to the ongoing fallout from a major computer system crash that affected hundreds of flights over the weekend.

The outage, which BA blamed on a "power supply issue", led to the cancellation of all its flights from both Heathrow and Gatwick on Saturday, with dozens more flights cancelled on Sunday.

In September, British Airways said a computer problem in its check-in systems caused delays and long lines at numerous airports.

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British Airways said on Twitter it would run a full schedule at London's Gatwick on Monday and meant to operate a full long-haul schedule from Heathrow along with a high proportion of short-haul service. So far on Monday, 13 short-haul flights at Heathrow, Europe's busiest, have been cancelled.

"We have no evidence whatsoever that there was any cyberattack of any sort".

The airline is asking passengers not to go to the airports, which are still congested, until they have a confirmed flight reservation and they have been assured that the flight is scheduled properly.

British Airways passengers are facing a third day of disruption at Heathrow after an IT glitch that grounded scores of planes, leaving thousands of travellers stranded over the bank holiday weekend.

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Until now, Mr Cruz had only posted videos on Twitter apologising for what he called a "horrible time for passengers", the report noted. "In 2016, BA made hundreds of dedicated and loyal IT staff redundant and outsourced the work to India", said Mick Rix, national officer for aviation at the union. Of the 75,000 passengers who missed out on flights, around two-thirds would have been flown to their destinations by the end of Monday, he added.

British Airways said Monday that it does not have "a complete picture" of what caused the catastrophic IT outage that took down its systems in 170 airports across 70 different countries over the weekend.

Full refunds will be given to customers who decide they no longer wish to travel, Cruz said.

"An IT failure is most likely the responsibility of the airline, and it is therefore legally required to compensate its passengers", says Eve Buechner.

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The airline said it was working to get reunite passengers with their luggage after many items were left at Heathrow over the weekend, although staff on Twitter warned this "could take some time".

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